How can we help?

Answers on buying, selling, the handover and returns.

Is this item real?

Counterfeits are banned — inspect the piece at the handover, and if it is not right you are refunded in full.

Arranging the handover

How you and the seller meet to exchange the piece, and when payment is released.

Something is wrong with it

Returns, refunds and what Buyer Protection covers.

Buyer ProtectionWhat the fee covers, when your payment is released, and how refunds work.
Returns and refundsHow to return an item within 3 days of the handover, and when a refund is issued.
HandoverDelivery times across the Kingdom, and how direct handover works for sellers.

Selling

Seller feesWhat listing costs, what selling costs, and when you are paid.
Pricing your pieceHow to set a price that actually sells, and what buyers compare against.

Trust and safety

Report a listingHow to flag a suspected counterfeit, a policy breach, or a suspicious member.
Contact usHow to reach the team, and what to include so we can help on the first reply.

Still stuck?

If your question is about a specific order, message us from the order itself so we can see the item and its delivery status without you having to explain any of it.

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