What it costs
Buyer Protection is free — a courtesy from the platform to our members, included on every order at no cost. The price you see beside the item is the price you pay: nothing is added at checkout.
What it covers
Three things, on every order, with no separate claim to open first.
- Pay by CliQ and your money is held by us until you accept the piece; pay cash on delivery and you only pay after inspecting it
- A 3-day window to return anything not as described, not authentic, or that never arrived
- A handover arranged directly between you
When the seller gets paid
Once the piece is with you and you accept it, or automatically once the 3-day window closes without a return. Accepting is final — no returns are approved after it, and the payout, minus the platform fee, is released to the seller. If you open a return before accepting, the payout is paused until it is resolved.
What it does not cover
Ordinary wear consistent with the stated condition, a change of mind on fit where the measurements were listed accurately, and anything bought outside the platform. Paying a seller by any route other than the two offered at checkout — CliQ to SecondChance, or cash at the handover — removes every protection on this page.