Refund & dispute policy

What the full document covers

The headline points, section by section.

1. 01Buyer Protection holds your payment until you accept the item at handover — sellers are not paid before then
2. 02The 3-day window you have to inspect an item and raise an issue before accepting it
3. 03Grounds for a return or refund: the item is not as described, has undisclosed damage, or is suspected counterfeit
4. 04How to open a dispute, what evidence helps, and how our team investigates claims from both sides
5. 05What happens to the seller’s payout while a dispute is open, and how it is resolved once a decision is made
6. 06Refund method and timing once a return or dispute is approved
7. 07What is not covered, such as buyer’s remorse on an item that was accurately described
8. 08Escalation beyond the platform, and how this policy sits alongside your statutory rights in Jordan