Seller agreement

Version 1.0 · Effective 30 October 2026

1. Scope and How This Agreement Fits Together

1.1 This Agreement applies to anyone who lists or sells goods through the Second Chance Collective platform ("Platform") as a seller ("Seller", "you"). "Second Chance", "we" and "us" mean SecondChance Collective, which operates the marketplace at secondchancejo.com from Amman, Hashemite Kingdom of Jordan.

1.2 It supplements the Terms of Service, which govern eligibility, contract formation, notices, governing law, jurisdiction, force majeure and assignment, and which apply here unless this Agreement says otherwise. It is read together with the Privacy Policy, the Authentication Policy and the Refund and Dispute Policy, all of which form part of this Agreement.

1.3 Order of precedence: (1) this Agreement, on Seller conduct, fees and payouts; (2) the Authentication Policy, on authentication; (3) the Refund and Dispute Policy, on Buyer refunds; (4) the Terms of Service, on everything else. Mandatory law always prevails.

1.4 Our role. Second Chance operates a marketplace. Unless the Terms of Service state otherwise, we are not the seller of the Goods and are not a party to the sale between Seller and Buyer.

2. Definitions

"Goods" means the items you list. "Listing" means your offer of Goods on the Platform. "Buyer" means a person who orders Goods. "Order" means a Buyer's purchase of Goods. "Handover" means the in-person meeting at which the Goods pass from you to the Buyer. "Handover Confirmation" means the Buyer confirming in the Order that they have received the Goods. "Counterfeit Goods" and "Prohibited Items" are defined in Section 6.

3. Registration and Verification

3.1 To list Goods you must register and provide accurate information: your full legal name, mobile number, city and area, and payout account details.

3.2 If you are an entity, or sell regularly as a business, you must say so and provide your commercial registration details. Consumer-protection rules may apply differently to business sellers.

3.3 We may require identity verification, for example government-issued ID and proof of address. We may decline to onboard, or may suspend, any Seller whose identity we cannot reasonably verify. This is because enforcing Sections 15 (Seller Liability and Indemnity) and 16 (Suspension and Termination) depends on being able to identify the responsible person.

4. Your Responsibility for Authenticity

4.1 You are primarily responsible for the authenticity of Goods you list. Our provision of a marketplace, and any review we carry out, does not shift that responsibility.

4.2 By submitting a Listing you confirm that:

• (a) you own the Goods or are authorised to sell them;
• (b) to the best of your knowledge, the Goods are genuine and do not infringe anyone's trademark, copyright, design or other intellectual property rights;
• (c) all descriptions, images and condition statements in the Listing are accurate and not misleading; and
• (d) you have a good-faith, reasonable basis for believing the Goods are authentic, and you keep any proof of purchase or provenance documentation you have.

4.3 Authenticating pre-owned branded goods can be difficult. Section 4.2 sets a standard of honesty and reasonable diligence, not a guarantee against all error.

4.4 Consequences. There are two separate consequences if Goods turn out not to be as represented:

• (a) Return of proceeds (no fault needed). If Goods are shown to be Counterfeit Goods or materially not as described, you must return the sale proceeds, and we may deduct them from held or future payouts, even if you acted honestly.
• (b) Further liability (fault-based). Losses beyond the sale proceeds, such as our costs and third-party claims, arise only under Section 15, that is, where you breached this Agreement or the standard in Section 4.3.

5. Seller Warranties

5.1 You warrant that:

• (a) the Goods have no undisclosed material defect, damage or alteration that would reasonably affect a Buyer's decision to buy;
• (b) you can transfer good title to the Buyer, free of any lien, claim or encumbrance;
• (c) your Listing complies with this Agreement and applicable Jordanian law, including the Consumer Protection Law No. 7 of 2017; and
• (d) you will respond promptly and in good faith to requests under Section 17.

5.2 These warranties continue after the sale for as long as a Buyer may raise a claim under the Refund and Dispute Policy or applicable law, even after delisting or account closure.

6. Prohibited Items

6.1 Counterfeit Goods may never be listed, whatever the price, disclosure or description. Terms such as "replica", "inspired by" or "AAA quality" do not cure this. "Counterfeit Goods" means goods bearing, without authorisation, a trademark, logo or design identical or confusingly similar to a genuine brand, or falsely presented as made by or affiliated with a brand.

6.2 You must not list Goods whose authenticity you know, suspect or have been told is in doubt, unless you first resolve the doubt through documentation or authentication.

6.3 You must not list:

• (a) stolen goods, or goods you have reason to believe are stolen;
• (b) goods subject to import, export or trade restrictions under Jordanian law, including items made from protected species and items needing a licence you do not hold;
• (c) goods recalled by a manufacturer or regulator for safety reasons;
• (d) goods restricted to licensed dealers under Jordanian law, where you lack the licence; or
• (e) used undergarments or swimwear.

6.4 Counterfeit Goods and the goods listed in Section 6.3 are together "Prohibited Items". We publish and may update a list of brands, categories and value thresholds that require heightened scrutiny or external authentication before listing (see Section 12).

7. Listing Content

7.1 You grant us a non-exclusive, worldwide licence to display, reproduce and promote your Listing text and images on and in connection with the Platform, for as long as the Listing is live and for a reasonable period afterwards for record-keeping. You confirm that you own or have the right to license this content.

8. Our Right to Reject or Remove Listings

8.1 We may refuse, remove, suspend, edit or hold a Listing pending review, or request more documentation before or after publication, without prior notice where circumstances reasonably require.

8.2 Grounds include: suspected Counterfeit Goods or Prohibited Items; inconsistent or incomplete documentation; prior authentication failures; complaints from Buyers, third parties or rights holders; breach of this Agreement; or a request from an authority.

8.3 This is a risk-management step. It is not a statement that any other Listing is authentic.

8.4 Where practicable, we will tell you why and give you a reasonable chance to respond, unless that would compromise an investigation or a legal duty.

9. Orders and Handover

9.1 There is no shipping on the Platform. When an Order is placed, the Listing is reserved and we share the Buyer’s name, mobile number, city and any note with you. You must contact the Buyer promptly and arrange an in-person Handover in Jordan, at a time and public place you both agree, normally within 3 business days.

9.2 For an Order paid by CliQ, you must not hand the Goods over until we have notified you that the Buyer’s payment has been received. For an Order paid cash on delivery, you collect the order total in cash from the Buyer at the Handover, after the Buyer has inspected the Goods.

9.3 You must hand over the exact item that was listed (and reviewed, if applicable), in the condition described. You must not substitute, alter or swap any item after listing or review.

9.4 You must not ask a Buyer to pay you by any other method, to pay before inspecting the Goods, or to complete the sale outside the Platform.

9.5 Risk of loss or damage stays with you until the Handover. If the Goods are lost or damaged before then, the Order is cancelled and any CliQ payment is refunded to the Buyer.

9.6 If the Buyer rejects the Goods at the Handover because they are not as described, the Order is cancelled, no cash is due, and any CliQ payment is refunded to the Buyer.

9.7 You may cancel an Order only if the Goods are no longer available, or with the Buyer’s agreement through the Platform. Repeated cancellations may lead to restrictions on your account.

10. Fees, Payouts and Withholding

10.1 Listing is free. We charge a platform fee of 12% of the sale price on each completed sale, except that no fee is charged on your first two sales. The current fee is shown on the Platform and before you publish each Listing. We give at least 14 days’ notice of any change, and a change never applies to an Order already placed.

10.2 CliQ Orders. The Buyer pays SecondChance. We pay you the sale price less the platform fee, to your registered bank account or CliQ alias in your name, on the schedule shown on the Platform, after: (a) the Buyer has accepted the Goods or the return window under the Refund and Dispute Policy has ended without a return; (b) any required authentication under Section 12 is completed; and (c) no dispute or investigation under Section 17 concerns that sale.

10.3 Cash on Delivery Orders. The Buyer pays you directly in cash at the Handover, and no payout is made by us. Once the Buyer accepts the Goods (or the return window ends without a return), you must pay the platform fee for that Order to SecondChance by CliQ to 00962777710187, with the order number in the transfer note, within 3 days, and add the transfer reference to the Order. Unpaid fees are a debt you owe us: we may restrict your account until they are paid and set them off under Section 10.5.

10.4 We may withhold, delay or reverse a payout where a sale is under dispute, suspected fraud or investigation. We will not withhold a payout for longer than 30 days unless a longer period is needed to complete external authentication or a process of a competent authority, and we will tell you why.

10.5 We may set off amounts you owe us — including unpaid platform fees on Cash on Delivery Orders, and refunds you owe a Buyer under Section 4.4(a) or the Refund and Dispute Policy — against held or future payouts.

10.6 If a Buyer returns Goods from a Cash on Delivery Order under the Refund and Dispute Policy, you must refund the cash amount in full at the return Handover. If the sale is reversed, any platform fee you paid on it is refunded to you.

11. What the "Authenticated" Badge Means

11.1 The "Authenticated" badge means only that the specific item passed a completed authentication check recorded on the Listing, as described in the Authentication Policy, as of that date. Every Listing goes through our internal review; only some carry the badge.

11.2 It does not mean: an absolute warranty of authenticity; certification by the brand owner or any accredited body (unless expressly stated); an assessment of full condition beyond authenticity-relevant features; or a permanent status.

12. External Authentication

12.1 For designated categories (for example high-value items, brands with high counterfeiting rates, or Inconclusive results), we may require independent third-party authentication before a Listing goes live or a badge is applied.

12.2 We will tell you the requirement and the fee before you commit. The Listing is held pending authentication. We may nominate the provider or let you choose from an approved list. The external result may supersede our internal review.

12.3 Costs. For authentication required before listing, you pay. For authentication required after a sale because of a Buyer dispute, a rights holder complaint or an Inconclusive result, you pay if the item is found not to be authentic, and the party who requested it pays if the item is found to be authentic. Fees are not refundable once the provider has begun work, unless the provider fails to deliver a result.

12.4 Third-party providers are independent of Second Chance, as explained in the Authentication Policy.

13. Limits of Internal Review

13.1 Internal review reduces risk; it is not insurance or a forensic test. Counterfeiting methods evolve, review is generally non-destructive, and outcomes reflect judgment at a point in time rather than an error-free determination.

13.2 Nothing in this Section reduces your responsibilities under Sections 4 and 5.

14. Buyer Disputes and Refunds

14.1 Buyer disputes, returns and refunds are governed by the Refund and Dispute Policy. You agree to its process, including that we may hold payouts, request return of Goods, and issue refunds from sale proceeds under Section 4.4.

14.2 You will generally be told of any dispute on your Listing and given a chance to respond before a decision, except where urgency requires otherwise.

15. Seller Liability and Indemnity

15.1 To the extent permitted by Jordanian law, you will compensate Second Chance and its officers, employees and agents for losses, damages and reasonable costs (including reasonable legal fees) arising from: (a) your breach of a warranty or obligation in this Agreement; (b) third-party intellectual property claims relating to your Listings; or (c) your violation of applicable law.

15.2 This does not apply to losses caused by Second Chance's own negligence, wilful misconduct or breach of its obligations. Where fault is shared, your obligation is limited to the share attributable to you.

15.3 This Section does not limit any mandatory right of a Buyer.

16. Suspension and Termination

16.1 We may suspend or terminate your account, immediately where warranted, on reasonable grounds to believe you have listed or sold Counterfeit Goods or other Prohibited Items, knowingly submitted false documentation, repeatedly failed authentication in a way suggesting knowledge or recklessness, or materially breached Section 4, 5, 6 or 9.

16.2 Consequences may include removal of Listings, withholding of payouts as permitted by Section 10.4, ending your seller privileges, and reporting to rights holders or authorities.

16.3 Where conduct may be a criminal offence, we may refer the matter to the competent authorities, regardless of contractual remedies.

16.4 We will give you notice of the general basis for our action and a chance to respond through Section 17, unless notice would compromise an investigation or urgency requires otherwise.

17. Evidence and Investigation

17.1 We may investigate suspected breaches by requesting proof of purchase or provenance, requesting the physical item for inspection or external authentication, reviewing account activity, and consulting rights holders or independent experts.

17.2 You must respond to our reasonable requests within 5 business days, or another reasonable period we specify.

17.3 We record our findings and keep records in line with the Privacy Policy and applicable limitation periods.

17.4 You may ask for a summary of the basis for an adverse finding and submit further evidence for reconsideration within 7 days, except where disclosure would compromise a fraud investigation.

18. Limitation of Liability

18.1 To the extent permitted by Jordanian law and subject to Section 18.3, our total liability to you is limited to the fees you paid to Second Chance in the 12 months before the claim arose.

18.2 To the same extent, we are not liable for indirect, incidental, consequential or punitive loss, including loss of profits or reputation.

18.3 Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded, including for fraud, wilful misconduct or gross negligence, death or personal injury caused by negligence, or non-waivable statutory rights.

18.4 If any part of this Section is unenforceable, it is to be read down rather than voided.

19. Data Protection

19.1 We process personal data (such as names, mobile numbers, city and area, and payment and payout information) as described in the Privacy Policy, including sharing the Buyer’s contact details with you for the Handover and, where needed, sharing Listing details with authentication providers under Section 12.

19.2 This processing is governed by the Personal Data Protection Law No. 24 of 2023 and the Privacy Policy. Section 18 does not limit liability under that law beyond what the law itself permits.

19.3 If you receive Buyer personal data to fulfil an Order, you must use it only for that purpose, protect it appropriately, and not keep or reuse it longer than necessary.

20. Taxes

20.1 You are responsible for any taxes on your sales. We do not give tax advice and may report Seller transaction data to tax authorities where the law requires.

21. Changes, Closure and Survival

21.1 We may update this Agreement. We will give at least 14 days' notice of material changes on the Platform or by notification to you. If you do not accept the changes you may close your account before they take effect; continuing to use the Platform afterwards means you accept them.

21.2 You may close your account at any time. Pending Orders must still be completed or cancelled in accordance with Section 9, and payouts remain subject to Section 10.

21.3 Sections 4, 5, 10.4, 10.5, 15, 16, 17, 18, 19 and this Section survive termination.

22. Language

22.1 This Agreement is written in English. Where we provide an Arabic version, both are intended to say the same thing; if they ever differ, the English version applies, unless Jordanian law requires otherwise.

23. General

23.1 Governing law, jurisdiction, notices, severability, force majeure and assignment are as set out in the Terms of Service.

23.2 This Agreement, together with the Terms of Service, Privacy Policy, Authentication Policy and Refund and Dispute Policy, is the entire agreement between you and Second Chance on these matters.

24. Contact

SecondChance Collective, Amman, Jordan · secondchancejo.co@gmail.com